Meet Sarah
1. Background
Sarah had been with the same bank for eight years, with a home loan of $600,000. She was on a variable rate of 6.20% p.a. but noticed the bank was offering new customers rates as low as 5.70% p.a.
2. Current Situation
She called her bank to request a lower rate, but they refused to match the offer. Despite her long-standing relationship with them, she wasn’t getting the best deal.
3. Action Taken
Sarah decided to refinance to another lender offering 5.65% p.a. (comparison rate 5.90% p.a.). This move saved her over $300 per month, proving that loyalty doesn’t always pay in banking.